Terms and Conditions

of the business company Pavla Kurková

Registered office: Karbøl 165, Misvær 8100, Norway
Identification number (Norway): 935376114

For the sale of goods through the online store located at: www.prirodatvori.cz

1. Introductory Provisions

1.1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") of Pavla Kurková, with its registered office at Karbøl 165, Misvær 8100, Norway, ID No.: 935376114 (hereinafter referred to as the "Seller"), govern in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") via the Seller's online store. The online store is operated by the Seller on the website located at www.prirodatvori.cz (hereinafter referred to as the "Website"), through the website interface (hereinafter referred to as the "Web Interface of the Store").

1.2. These Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting within the scope of their business activities or independent profession.

1.3. Provisions deviating from these Terms and Conditions may be agreed upon in the Purchase Contract. Such deviating provisions shall take precedence over the Terms and Conditions.

1.4. The Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and Terms and Conditions are drawn up in the Czech language. The Purchase Contract may be concluded in Czech.

1.5. The Seller may amend or supplement the wording of the Terms and Conditions. This provision does not affect rights and obligations arising during the validity of the previous version.

2. User Account

2.1. Based on the Buyer's registration on the Website, the Buyer may access their user interface. From this interface, the Buyer may order goods (hereinafter referred to as the "User Account"). If the Web Interface allows, goods may also be ordered without registration.

2.2. The Buyer is obliged to provide accurate and truthful information during registration and ordering. The Buyer must update the data whenever it changes. The Seller considers the data provided as correct.

2.3. Access to the User Account is secured by a username and password. The Buyer must keep this information confidential.

2.4. The Buyer is not entitled to allow third parties to use their User Account.

2.5. The Seller may cancel the User Account, especially if it has not been used for a longer period or if the Buyer breaches obligations.

2.6. The Buyer acknowledges that the User Account may not be available continuously due to maintenance.

3. Conclusion of the Purchase Contract

3.1. All product presentations are informative, and the Seller is not obliged to conclude a contract. Section 1732(2) of the Civil Code does not apply.

3.2. The Web Interface contains product information, including prices and return costs. Prices include VAT and all fees and remain valid while displayed.

3.3. Information on packaging and delivery costs applies only within the Czech Republic.

3.4. To order goods, the Buyer fills out an order form containing:

• ordered goods,
• payment method,
• delivery method,
• delivery costs.

3.5. Before submitting, the Buyer can check and correct the data. The order is submitted by clicking "Complete Order." The Seller confirms receipt by email.

3.6. The Seller may request additional confirmation depending on the order.

3.7. The contractual relationship arises upon acceptance of the order sent by email.

3.8. The Buyer agrees to the use of remote communication means and bears their own costs.

4. Price and Payment Terms

4.1. Payment methods:

• bank transfer to the Seller's account

4.2. The Buyer must also pay packaging and delivery costs.

4.3. No advance payment is required unless stated otherwise.

4.4. In case of cash or cash-on-delivery, payment is due upon receipt.

4.5. For bank transfer, payment is completed upon credit to the Seller's account.

4.6. The Seller may require payment in advance before shipment.

4.7. Discounts cannot be combined.

4.8. The Seller is not a VAT payer and issues invoices electronically after payment.

4.9. The Seller must issue a receipt and record sales according to law.

5. Withdrawal from the Contract

5.1. Withdrawal is not possible for certain goods (custom-made, perishable, hygienically sealed goods, etc.).

5.2. Otherwise, the Buyer may withdraw within 14 days of receipt via email.

5.3. Goods must be returned within 14 days. The Buyer bears return costs.

5.4. The Seller refunds payments within 14 days but not before receiving the goods.

5.5. Damage claims may be offset.

5.6. The Seller may also withdraw before delivery.

5.7. Gifts must be returned if the contract is withdrawn.

6. Transport and Delivery

6.1. Special delivery methods are at the Buyer's risk.

6.2. The Buyer must accept goods upon delivery.

6.3. Additional delivery attempts are at the Buyer's expense.

6.4. The Buyer must check packaging upon receipt.

7. Rights from Defective Performance

7.1. Governed by Czech law.

7.2. The Seller guarantees goods are defect-free upon receipt.

7.3. Exceptions apply for discounted or used goods.

7.4. Defects within 6 months are presumed existing at delivery; claims valid up to 24 months.

7.5. Complaints are submitted at the Seller's address.

8. Other Rights and Obligations

8.1. Ownership transfers after full payment.

8.2. The Seller is not bound by any codes of conduct.

8.3. Complaints handled via email.

8.4. Disputes handled by the Czech Trade Inspection Authority.

8.5. EU consumer center acts as a contact point.

8.6. The Seller operates under a trade license.

8.7. The Buyer assumes risk of change of circumstances.

9. Personal Data Protection

9.1. Personal data processing is governed by GDPR and provided in a separate document.

10. Marketing Communications and Cookies

10.1. The Buyer agrees to receive marketing emails.

10.2. The Buyer agrees to cookies but may withdraw consent.

11. Delivery

11.1. Communication may be delivered via email.

12. Final Provisions

12.1. The contract is governed by Czech law.

12.2. Consumer protection laws remain applicable.

12.3. Invalid provisions do not affect others.

12.4. The contract is archived electronically.

12.5. A withdrawal form is attached.

12.6. Contact details:

• Return address: Karbøl 165, Misvær 8100, Norway 
• Email: kurkova-pavla@seznam.cz
• Phone: +420 775 183 665

Date: April 23, 2026